Quality Audits & Inspections
Detailed, objective inspections of rooms, facilities and service delivery, scored against clear criteria with photographic evidence.
We are In Charge of Quality!
Hospitality, held to a higher standard.
In Charge Hospitality is an independent consulting partner for hotels and accommodation providers. We help you improve your product, elevate your service, and raise quality across every guest touchpoint — with clear findings, practical recommendations, and support that lasts beyond the report.
Since 2014
Consulting from Calgary, Alberta — over a decade of hospitality quality work.
End-to-end
Coverage from the first assessment through implementation and final review.
100%
Independent, third-party perspective — objective findings you can act on.
About us
A flexible scope for better stays.
In Charge Hospitality helps hotels and other accommodation types improve their products, services and quality. We look at your property the way your guests do — then work with your team to close the gap between the experience you intend and the one you deliver, across rooms, service, food and beverage, and day-to-day operations.
Our approach
Observe
We experience your property as a guest would — discreetly, thoroughly, and against clear quality criteria.
Advise
You receive honest findings and a prioritised action plan: what to fix first, what it takes, and why it matters.
Accompany
We stay involved through training and implementation, and return to verify the improvement holds.
Services
Support for every part of the guest experience.
A flexible scope of services designed to lift product, service and quality — whether you need a one-time audit or an ongoing consulting partner.
Service Standards Development
Practical standard operating procedures and service standards your team can actually follow — written for your property, not copied from a template.
Staff Training & Coaching
Hands-on training and on-the-job coaching that turns standards into habits — for front-line teams, supervisors and managers.
Pre-Opening Support
Readiness checks, standards setup and team preparation so new properties open smoothly — and open right.
Guest Experience Improvement
End-to-end review of the guest journey — booking to checkout — identifying the moments that win loyalty and the ones that lose it.
Operational Reviews
A fresh, experienced look at how your operation runs — staffing, processes and service flow — with realistic ways to run it better.
Brand Standards Compliance
Preparation for brand inspections and ongoing compliance checks, so you pass audits with confidence — not last-minute scrambles.
Mystery Guest Programs
Anonymous guest stays that reveal the real experience your guests receive, reported in detail with clear next steps.
Why choose us
Why choose us?
Quality problems are hard to see from inside your own operation. In Charge Hospitality gives you an experienced, independent view — and stays to help you fix what we find.
Independent Perspective
As a third-party consultant, we have no internal agenda. You get objective findings and honest priorities — the same view your guests and brand inspectors have.
Hospitality Specialists
Accommodation is all we do. Our recommendations come from real operational experience across property types, not generic business advice.
Practical, Prioritised Plans
No shelf-ware reports. Every finding comes with a clear action, an owner, and a sensible order — quick wins first, bigger projects sequenced.
Discreet & Professional
Audits and mystery stays are conducted quietly and reported confidentially, with minimal disruption to your team and your guests.
Project types
The properties we work with.
From full-service hotels to independent guesthouses — if guests stay, eat or gather with you, we can help you serve them better.
Hotels & Resorts
Full-service properties, from single sites to multi-property groups.
Boutique Hotels
Independent properties where character and consistency must go together.
Serviced Apartments
Extended-stay and aparthotel operations balancing hotel service with residential comfort.
Guesthouses & B&Bs
Small properties where every review counts and personal service is the product.
Hostels
High-volume, shared-space operations where standards keep guests safe and happy.
Restaurants & Cafés
Standalone venues and hotel F&B outlets — service flow, standards and guest care.
Event Venues
Conference, banquet and wedding venues where one day has to be perfect.
Short-Term Rentals
Professional hosts and rental managers raising quality across a growing portfolio.
Something else?
Run a different kind of accommodation or venue? Tell us about your property and where the pressure points are.
Project workflow
Clear from start to finish.
A straightforward process designed to keep communication clear and improvements measurable — from the first walkthrough to the final review.
01
Initial Assessment
We learn about your property, your goals and your concerns, and agree on the scope of the engagement.
02
Audit & Analysis
A detailed inspection and service review, scored against clear criteria and documented with evidence.
03
Action Plan
Findings translated into a prioritised plan — what to improve, in what order, and what it will take.
04
Implementation Support
Training, coaching and hands-on guidance while your team puts the plan into practice.
05
Review & Handoff
A follow-up review to confirm the improvement — and a clean handoff so the standard holds.
Let’s raise your standard of quality.
Ready to see your property the way your guests do? Tell us about your property, where the pressure points are, and what a successful outcome looks like.
In Charge Hospitality
info@inchargehospitality.ca
Calgary, Alberta, Canada